Privacy Policy

1. Introduction

PropertyWiz AI (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate investment analysis platform at propertywiz.ai (“the Service”).

2. Information We Collect

Information you provide:

• Account information (name, email address) when you sign up
• Payment information (processed securely by Stripe — we do not store card numbers)
• Property data and investment parameters you enter for analysis
• Chat messages when using AI-powered features
• Support ticket messages and attachments
• Default configuration preferences you save

Information collected automatically:

• Usage data (page views, feature usage counts) via Vercel Analytics
• Device and browser information
• IP address
• Web Vitals performance metrics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process payments and manage subscriptions
• Save your properties, analyses, and preferences
• Provide AI-powered investment insights and analysis
• Respond to support requests
• Monitor usage to enforce plan limits
• Send important service-related communications
• Analyze usage patterns to improve the product

4. Third-Party Services

We use the following third-party services that may process your data:

• Clerk — authentication and account management
• Stripe — payment processing and subscription billing
• Supabase — database hosting and data storage
• Vercel — website hosting and analytics
• Anthropic (Claude AI) — AI-powered analysis features
• Google Maps — geocoding and location services

Each third-party service operates under its own privacy policy. We encourage you to review their policies.

5. Data Storage and Security

Your data is stored securely in Supabase with row-level security policies. All data transmission is encrypted via HTTPS. API keys and credentials are stored as environment variables and are never exposed to the browser.

While we implement commercially reasonable security measures, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your account data and saved properties for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., billing records).

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Export your data in a portable format
• Opt out of non-essential data collection

To exercise any of these rights, contact us at support@propertywiz.ai.

8. Cookies

We use essential cookies for authentication (Clerk session tokens) and site functionality (plan selection, site access). We use Vercel Analytics for privacy-friendly page view tracking. We do not use third-party advertising cookies or tracking pixels.

9. Children's Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child under 18, we will delete it promptly.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell your personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The “Last updated” date at the top of this page indicates when the policy was last revised.

12. Contact

For questions or concerns about this Privacy Policy, contact us at support@propertywiz.ai.